All Systems Operational

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API Operational
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Media Ingestion and Processing Operational
Track Operational
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aiWARE - UK Operational
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Identify Operational
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aiWARE - US GOV 1 Operational
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aiWARE - US GOV 2 Operational
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aiWARE - US FED 1 Operational
API Operational
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aiWARE - US FED 2 Operational
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Library Operational
Redact Operational
aiWARE - US FED 3 Operational
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Illuminate Operational
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Degraded Performance
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Maintenance

Scheduled Maintenance

Scheduled Maintenance: PandoLogic General Maintenance - Monday 05/04/2026 - 11:00 PM MT May 5, 2026 06:00 - May 8, 2026 16:30 UTC

Type: Maintenance – PandoLogic General Maintenance
Date: May 04, 2026

Dear Clients,

On Monday, 05/04/2026, at 11:00 PM MT, we will be performing scheduled maintenance. During the maintenance, you may experience sporadic session issues with the 'PandoIQ' service as configuration and failover testing are being conducted. The window for maintenance is set for 83 hours, and impacts are expected to occur intermittently throughout this timeframe.


Please feel free to reach out to support@veritone.com if you have any additional questions.
Posted on Apr 29, 2026 - 23:54 UTC
Apr 30, 2026

No incidents reported today.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026
Scheduled Maintenance: aiWARE US-GOV-2 Monthly Patching - Monday 04/27/2026 - 02:30 AM MT
Completed - The scheduled maintenance has been completed.
Apr 27, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 08:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 20, 10:19 UTC
Scheduled - On Monday, 04/27/2026 at 02:30 AM MT, we will be doing a maintenance on 'aiWARE US-GOV-2'. The exercise will be to perform security patching. During the maintenance, you may experience sporadic session issues with the services as configuration and failover testing are being conducted. The window for maintenance is set for 5 hours, with impacts expected to be seen in timeframes of 30 minutes throughout.
Apr 17, 12:03 UTC
Apr 26, 2026
Scheduled Maintenance: PandoLogic General Maintenance - Thursday 04/23/2026 - 10:00 AM MT
Completed - The scheduled maintenance has been completed.
Apr 26, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 16:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 20, 10:01 UTC
Scheduled - Type: Maintenance – PandoLogic General Maintenance
Date: April 23, 2026

Dear Clients,

On Sunday, 04/23/2026, at 10:00 AM MT, we will be performing scheduled maintenance. During the maintenance, you may experience sporadic session issues with the 'PandoIQ' service as configuration and failover testing are being conducted. The window for maintenance is set for 74 hour, and impacts are expected to occur intermittently throughout this timeframe.


Please feel free to reach out to support@veritone.com if you have any additional questions.
Apr 20, 10:01 UTC
Apr 25, 2026

No incidents reported.

Apr 24, 2026
Scheduled Maintenance: FED-1 aiWARE General Maintenance - Thursday 04/23/26 - 06:00 PM MT
Completed - The scheduled maintenance has been completed.
Apr 24, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 12:00 UTC
Scheduled - Type: Maintenance – FED-1 aiWARE General Maintenance
Date: April 23, 2026

Dear Clients,

On Tuesday, 04/23/2026, at 06:00 PM MT, we will be performing scheduled maintenance on the FED-1 cluster. During this time, you may experience intermittent session issues with services in the FED-1 region as configuration changes and failover testing are conducted.

The maintenance window is scheduled for 2 hours, and any impact is expected to occur intermittently during this period.

Please feel free to reach out to support@veritone.com if you have any additional questions.
Apr 20, 09:50 UTC
Apr 23, 2026
504 Gateway Time-out Error in Fed-1 Environment
Resolved - The issue has been resolved. We appreciate your patience.
Apr 23, 21:26 UTC
Monitoring - A fix has been implemented, and the team is currently monitoring the environment.
Apr 23, 19:36 UTC
Investigating - We are aware of the 504 errors in Fed-1 and are actively investigating the root cause.
Apr 23, 18:51 UTC
Scheduled Maintenance: aiWARE US-GOV-1 Monthly Patching - Thursday 04/23/2026 - 02:30 AM MT
Completed - The scheduled maintenance has been completed.
Apr 23, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 08:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 20, 10:15 UTC
Scheduled - Type: Maintenance – aiWARE US-GOV-1 Monthly Patching
Date: April 23, 2026

Dear Clients,

On Thursday, 04/23/2026 at 02:30 AM MT, we will be doing a maintenance on 'aiWARE US-GOV-1'. The exercise will be to perform security patching. During the maintenance, you may experience sporadic session issues with the services as configuration and failover testing are being conducted. The window for maintenance is set for 5 hours, with impacts expected to be seen in timeframes of 30 minutes throughout.


Please feel free to reach out to support@veritone.com if you have any additional questions.
Apr 17, 12:00 UTC
DMH - Email Delivery Failure
Resolved - The email delivery issues have been resolved. We appreciate your patience throughout this process.
Apr 23, 01:49 UTC
Identified - The issue has been identified, and the team is currently working on a fix.
Apr 22, 18:29 UTC
Investigating - We are currently investigating the issue.
Apr 22, 17:10 UTC
Apr 22, 2026
Scheduled Maintenance: aiWARE US-1 Monthly Patching - Wednesday 04/22/2026 - 02:30 AM MT
Completed - The scheduled maintenance has been completed.
Apr 22, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 08:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 20, 10:17 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 20, 10:12 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 17, 12:14 UTC
Scheduled - Type: Maintenance – aiWARE US-1 Monthly Patching
Date: April 22, 2026

Dear Clients,

On Wednesday, 04/22/2026 at 02:30 AM MT, we will be doing a maintenance on 'aiWARE US-1'. The exercise will be to perform security patching. During the maintenance, you may experience sporadic session issues with the services as configuration and failover testing are being conducted. The window for maintenance is set for 5 hours, with impacts expected to be seen in timeframes of 30 minutes throughout.


Please feel free to reach out to support@veritone.com if you have any additional questions.
Apr 17, 11:50 UTC
Apr 21, 2026
Scheduled Maintenance: DMH General Maintenance - Tuesday 04/21/26 - 04:00 AM MT
Completed - The scheduled maintenance has been completed.
Apr 21, 14:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 10:00 UTC
Scheduled - Type: Maintenance – DMH General Maintenance
Date: April 21, 2026

Dear Clients,

On Tuesday, 03/21/2026, at 04:00 AM MT, we will be performing scheduled maintenance on the DMH cluster. During this time, you may experience intermittent session issues with DMH services as configuration changes and failover testing are conducted.

The maintenance window is scheduled for 4 hours, and any impact is expected to occur intermittently during this period.

Please feel free to reach out to support@veritone.com if you have any additional questions.
Apr 20, 08:00 UTC
Scheduled Maintenance: aiWARE UK-1 Monthly Patching - Tuesday 04/21/2026 - 02:30 AM MT
Completed - The scheduled maintenance has been completed.
Apr 21, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 08:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 20, 10:09 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 20, 09:36 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 17, 12:12 UTC
Scheduled - Type: Maintenance – aiWARE UK-1 Monthly Patching
Date: April 21, 2026

Dear Clients,

On Tuesday, 04/21/2026 at 02:30 AM MT, we will be doing a maintenance on 'aiWARE UK-1'. The exercise will be to perform security patching. During the maintenance, you may experience sporadic session issues with the services as configuration and failover testing are being conducted. The window for maintenance is set for 5 hours, with impacts expected to be seen in timeframes of 30 minutes throughout.


Please feel free to reach out to support@veritone.com if you have any additional questions.
Apr 17, 11:36 UTC
Apr 20, 2026
Scheduled Maintenance: US-FED-2 aiData cut-over to ai13s Cluster - Monday 04/20/2026 - 04:00 PM MT
Completed - The scheduled maintenance has been completed.
Apr 20, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 10:00 UTC
Scheduled - Type: Maintenance – US-FED-2 aiData cut-over to ai13s cluster
Date: March 24, 2026

Dear Clients,

On Monday, 04/20/2026, at 04:00 PM MT, we will be doing a maintenance on US-FED-2 aiData cut-over to ai13s cluster. The exercise will be to aiData cut-over to ai13s cluster . During the maintenance, you may experience sporadic session issues with the API, Illuminate, Library and Redact as configuration and failover testing are being conducted. The window for maintenance is set for 2 hours and impacts are expected to be seen in timeframes of 30 minutes throughout.


Please feel free to reach out to support@veritone.com if you have any additional questions.
Apr 20, 09:05 UTC
Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026
Users Unable to Log In FED-1
Resolved - The issue has been resolved. Thank you for your patience.
Apr 16, 18:50 UTC
Investigating - We are actively investigating the issue.
Apr 16, 18:01 UTC
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No incidents reported.

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